Premises HelpDesk
Pricing Screenshots Updates Improvements History

History of the Premises HelpDesk Module

• Added features from Premises HelpDesk.

• Improved stability, robustness, and speed.

• Add the facility to disable sending emails

• View list of outstanding jobs/tickets
• View list of all jobs/tickets
• Add a new job/ticket with criteria: category, priority, subject, common problem, and description
• Add followups to a ticket to keep the originator up-to-date with developments
• With each new job/ticket and followup, the originator and Premises staff are sent the updates by email
• Tickets/jobs can be closed by either the orginator or Premises staff
• Tickets/jobs can be re-opened by either the originator or Premises staff
• Display notices to everyone.