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TeamLeader Module |
Manage the workload of your department and team easily. Assign jobs/tasks to your staff, and they can update the jobs and 'finish' them. This is currently linked into the IT HelpDesk system.
The current version is v1.1.
NOTE: Only available in next major release! Contact Sales if you would like to test this system now.
Uses
- Manage the tasks of a team
- Priorities tasks
- Manage a team
- Record each members tasks (history)
Detailed Features
- Create tasks for individuals or selected team members
- Team members can create their own tasks for themselves
- Set priority level for each task
- Show team member's tasks on homepage (after login)
- Link into a HelpDesk (IT or Premises)
- Define management structure
- Specify which management level can assign tasks
- Specify which management level can manage the module
- View tasks for specific team members (managers only)
- View closed tasks as well as open ones
- Specify date when task needs to be done on
- Specify time when task needs to be done (requires date settings)
- Specify date when task needs to be done for
- Specify time when task needs to be done by (requires date settings)
- Assign HelpDesk Tickets to team members from within the HelpDesk (managers only)
- Add followups to task
- Add followups to task and HelpDesk (if linked to HelpDesk)
- Close task and HelpDesk Ticket from within task
- Re-open tasks
- Re-open task and HelpDesk Ticket (if linked to HelpDesk)
- View followups from HelpDesk (if linked to HelpDesk)
- Change priority, title, 'do on', and 'do for'
Requirements
- Base System v2.0+
- IT HelpDesk v2.0+
