Premises HelpDesk
Pricing Screenshots Updates Improvements History

History of the Premises HelpDesk Module

• Improved stability, robustness, and speed.

• Specify whether to use the subject field or the first 30 characters of the description
• Specify whether to use the priority field
• Specify whether to use the common problems field
• Specify what the common problems are
• Upload images to tickets by originator or Premises/Caretaking staff
• Select the reason for why the user has created a ticket/job (Premises/Caretaking staff only)
• View a customisable report on the reasons for request
• View a customisable report on open/closed tickets/jobs
• Specify whether to use the upload images feature
• Specify whether admins (i.e. Premises/Caretaking staff) can upload images
• Specify whether the originator can upload images
• Specify what the reasons for request are

• View list of outstanding jobs/tickets
• View list of all jobs/tickets
• Add a new job/ticket with criteria: category, priority, subject, common problem, and description
• Add followups to a ticket to keep the originator up-to-date with developments
• With each new job/ticket and followup, the originator and Technical Support staff are sent the updates by email
• Tickets/jobs can be closed by either the orginator or Technical Support staff
• Tickets/jobs can be re-opened by either the originator or Technical Support staff
• Display notices to everyone.