IT HelpDesk Module

Allow users to easily report ICT problems to the ICT team. The ICT team can then keep the users up-to-date regarding the problem.

In both schools and businesses the IT departments are usually overran with problems, and keeping track of them can be a nightmare, not to mention those that "catch you" whilst you are on your way to sorting out another problem. This module can alleviate all that by giving staff the access to report ICT problems in an efficient and professional manner. This gives the ICT department a full list of outstanding (and completed) jobs, thereby making planning far easier. The ICT department can then use the system to reply back their progress to the staff member reporting the problem. Thereby, removing the need for staff to pester the ICT department requesting updates to their problem, which in turn frees up more time for the ICT department to handle the problems reported.

The current version is v2.4.3.